Evelyn, 44
She was told her chest pain was anxiety. A structured re-referral pathway took eleven week
Now something's job is to look at the whole shape of it,
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Patient stories
What it is like to go through
Each story follows one person through the part of treatment they found hardest to prepare for — the plateau, the invoice, the week they nearly stopped.
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Every person on this page is invented. These are illustrative composites written to demonstrate the design — not interviews, not testimonials, and not accounts of real people. Nothing here describes what treatment will do for you.
Tobias, 68
A practice measured how often patients saw someone who already knew them. The answer start
She knows what I'm like when I'm well. That's the useful part.
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Della, 39
The appointment did not get longer. What happened inside it was restructured.
I arrive and she's already read it,
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Kwesi, 55
Rewriting referral letters cut a round of back-and-forth out of most onward pathways.
Rewriting referral letters cut a round of back-and-forth out of most onward pathways.
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Miriam, 63
A year of escalating treatment, undone by a piece of equipment calibration.
A year of escalating treatment, undone by a piece of equipment calibration.
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Ronan, 47
Its work is invisible when it succeeds. The practice funded it anyway, and then tried to p
I don't feel any different,
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