Miriam Solberg’s readings were high in the clinic and normal everywhere else, which for a year was treated as a fact about Miriam.
Nothing about the individual consultations was careless. Every clinician was working correctly from what was in front of them; nobody’s job was to look at the shape of the whole thing.
What the practice changed
Prevention work is invisible when it succeeds, which makes it the first thing cut and the last thing measured.
The instrument is part of the diagnosis. We audit ours quarterly now, which is embarrassing to have to say.
Dr. Priya Ramanathan, general practice
What continuity is worth
Ten minutes is not enough and everyone in the building knows it. The question the practice asked was what ten minutes is actually best spent on.
She takes one medicine instead of three. “It was never me,” she says, mildly.
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